Blog

Photo of Library Sign
News

Upcoming Talk on User Experience Design for Librarians

I’ll be giving a talk on user experience design at the Canadian Library Association Ottawa Kick-Off on September 10th at the Ottawa Public Library, 120 Metcalfe St. We’ll be discussing how user-centred design methods can make happy patrons – whether they’re navigating the library website or the library itself.

Read More »
Information and Resources

Ninja UX Cheat Sheet

Download the Ninja UX Cheat Sheets I handed out after my CodeFest 2013 keynote. Please feel free to share!      

Read More »

CodeFest 2013 Keynote

I’ll be giving a keynote address at the Web Experience Toolkit CodeFest 2013 on Friday, August 9th at The University of Ottawa. The topic is Making Happy Users: The Science Behind Good User Experiences. The Web Experience Toolkit community invites Web coders, designers, accessibility and usability professionals, technical writers and

Read More »
Image of rocket ship
Information and Resources

Client Resources

Here’s a list of resources that I personally use and recommend to my clients. Some of these will give you a discount, and some will give me a referral fee. Let me know if you try any of them, and what you think!

Read More »

ConveyUX: Rethinking User Research

In her Rethinking User Research and Usability Testing for the Social Web talk at Convey UX Dana Chisnell talked through some of the issues with current usability testing practices and how to adapt user research to today’s social Web. Here are my notes from her talk: via LukeW | ConveyUX:

Read More »

Quote of the day

 The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

Read More »
UX

4 Reasons Your UX Investment Isn’t Paying Off

“EVERY DOLLAR SPENT ON UX BRINGS IN BETWEEN $2 AND $100 DOLLARS IN RETURN.” We all know the business case for doing user experience work: investing upfront in making products easy to use really pays off. It reduces project risk, cost and time while improving end user satisfaction, efficiency and effectiveness.

Read More »
Random Thoughts

Furniture-Flavored Pancakes

… or buttery-flavored furniture, depending on your luck. The Human Factors Blog posted this hilarious example of poor discriminality in package design. I know I’d grab the wrong one from the cupboard.

Read More »